{"id":216,"date":"2019-12-11T12:34:32","date_gmt":"2019-12-11T10:34:32","guid":{"rendered":"http:\/\/localhost\/lokitime\/referenssit\/case-village-works\/"},"modified":"2022-09-13T09:52:07","modified_gmt":"2022-09-13T06:52:07","slug":"case-village-works","status":"publish","type":"referenssit","link":"https:\/\/lokitime.com\/en\/references\/case-village-works\/","title":{"rendered":"Case Village Works"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Village Works helps customers succeed<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><em>Village Works offers flexible office and meeting room solutions to businesses of all sizes in <br> 9 offices around Finland. Controlled growth requires the right kind of digital tools and lean processes. That is why Village Works chose Sowellus as their partner for key management.<\/em> <\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"700\" height=\"361\" data-src=\"https:\/\/lokitime.com\/wp-content\/uploads\/2020\/02\/VillageWorks_Essi_1000x515px-700x361.jpg\" alt=\"Essi H\u00e4nninen is using LokiTime Key Control at Village Works reception\" class=\"wp-image-537 lazyload\" data-srcset=\"https:\/\/lokitime.com\/wp-content\/uploads\/2020\/02\/VillageWorks_Essi_1000x515px-700x361.jpg 700w, https:\/\/lokitime.com\/wp-content\/uploads\/2020\/02\/VillageWorks_Essi_1000x515px-250x129.jpg 250w, https:\/\/lokitime.com\/wp-content\/uploads\/2020\/02\/VillageWorks_Essi_1000x515px-768x396.jpg 768w, https:\/\/lokitime.com\/wp-content\/uploads\/2020\/02\/VillageWorks_Essi_1000x515px-120x62.jpg 120w, https:\/\/lokitime.com\/wp-content\/uploads\/2020\/02\/VillageWorks_Essi_1000x515px.jpg 1000w\" data-sizes=\"(max-width: 700px) 100vw, 700px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 700px; --smush-placeholder-aspect-ratio: 700\/361;\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>At Village Works, customer satisfaction is a rallying point for the whole organisation. Every encounter pushes the brand a bit further forward and is a component of customer satisfaction.<\/p>\n\n\n\n<p>\u201cOne of our values is success which is visible in our daily operations. We want to celebrate our customers\u2019 successes and to support them as best as we can. One of the ways we do this is by making new services available \u2013 many of which might be out of reach for small businesses, but as a community together we are more. We have had the privilege of being a part of many success stories. Our goal is to become the leading provider of flexible office spaces in the Nordic countries\u201d says <strong>Essi H\u00e4nninen<\/strong>, the Operations Manager at Village Works.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-left is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201c LokiTime Key Management has increased our team\u2019s performance and modernized our key control process.\u201d<\/em> -Essi H\u00e4nninen, Operations Manager <\/p><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Problem<\/strong><\/h4>\n\n\n\n<p>Village Works previously managed keys manually, using pen and paper. The key issuance forms were filled out, scanned and filed away. Maintaining the information was time consuming and there wasn\u2019t a unified database of the key handovers of all the offices. Searching for information was particularly difficult because the files were tied to a certain physical location.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution<\/strong><\/h4>\n\n\n\n<p>Village Works started using LokiTime Key Management in all their offices. As a result, the customer service representatives have saved a significant amount of time and there is now a unified process for key handovers throughout the organisation.<\/p>\n\n\n\n<p>\u201cWe now have one clear digital process for issuing keys and items. Real-time information is available in digital format for everyone who needs it. With LokiTime, we have been able to keep things under control while expanding our business. If we didn\u2019t have a unified system for key management we would be in big trouble!\u201d says Saara Niemi, Community Manager at Village Works. <br>Utilising new digital services is also a part of the company strategy and it presents a modern image to our customers. \u201cWow, that was easy!\u201d is a typical user reaction, Saara laughs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"green-color\"><strong>Customer benefits:<\/strong><br><em> \u2022 Cutting costs in working hours <br> \u2022 Unified information on all the keys and offices in digital format. <br> \u2022 A clear process for issuing keys and managing them. <br> \u2022 Sorting our reclamations is simplified.  <br> \u2022 Increased customer satisfaction. <\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>For more information, please contact:\u0003<br>Essi H\u00e4nninen<\/strong><br>Operations Manager , Village Works \/ Business Center Papula Oy<br> +358 50 355 2255<br> essi.hanninen(at)villageworks.com<\/p>\n","protected":false},"excerpt":{"rendered":"Controlled growth requires the right kind of digital tools and lean processes. That is why Village Works chose Sowellus as their partner for key management","protected":false},"featured_media":201,"template":"","meta":{"_acf_changed":false},"class_list":["post-216","referenssit","type-referenssit","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Village Works LokiTime<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lokitime.com\/en\/references\/case-village-works\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Village Works LokiTime\" \/>\n<meta property=\"og:description\" content=\"Controlled growth requires the right kind of digital tools and lean processes. 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